What this preview covers
Tickets, assignments, priorities, SLAs, customer history, and team inboxes.
Use this page to evaluate the workflow and plan how it could fit your project. Marketplace cloning is not open yet; the steps below describe an example to review when access becomes available.
Example workflow
- Open a ticket and associate it with the customer.
- Assign an owner and set its priority and response target.
- Record replies, update the ticket state, and notify the appropriate inbox.
Before you connect it
- Define ticket states and team access rules.
- Choose how response targets are measured across working hours.
- Use test inboxes for email and Slack notifications.
When cloning becomes available, review the cloned workspace, confirm framework and integration compatibility, and test it with development data before using it in a live project.